betpro Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by betpro ("betpro", "we", "us" or "our"), the operator of the platform accessible at https://betpro.cam. betpro is an English-language sports betting and online casino entertainment information and services platform directed primarily at Malaysian adults aged 21 and above.

We recognise that the personal information you share with us carries trust and responsibility. This Policy sets out a transparent account of how betpro collects, uses, stores, discloses and protects personal data in connection with your use of the betpro Platform. It applies to all registered Users, visitors and any individual who interacts with betpro services, whether through a desktop browser, mobile-optimised interface or any associated application.

By accessing the betpro Platform or creating an Account, you confirm that you have read and understood this Policy and that you consent to the data practices described herein. This Policy should be read in conjunction with the betpro Terms and Conditions and our Responsible Gambling Policy, both of which are accessible from the main navigation.

2. Definitions

The following terms carry the meanings assigned below throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person ("data subject"), including name, contact details, financial data, device identifiers and behavioural data.
• "Platform" — the betpro website, mobile interface, applications and all related digital services operated under https://betpro.cam.
• "Account" — a registered user profile created upon completing the betpro registration process.
• "User" / "you" — any person who accesses, registers on or uses the betpro Platform.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer and deletion.
• "Controller" — betpro, the entity that determines the purposes and means of processing Personal Data.
• "Third Party" — any entity other than betpro and the User, including payment service providers, technology vendors and regulatory bodies.
• "Malaysian Payment Providers" — payment service operators relevant to the Malaysian market, including Maybank, CIMB, Public Bank, Hong Leong Bank, Touch'n Go eWallet, Boost, GrabPay, DuitNow and FPX.
• "KYC" — Know Your Customer identity and document verification conducted in accordance with betpro's compliance obligations.
• "Cookie" — a small data file placed on a User's device for the purposes set out in Section 7 of this Policy.

3. Data We Collect

3.1 Information You Provide Directly

When you register for or use a betpro Account, you provide us with personal information that may include:

• Full legal name and date of birth;
• Contact information including email address and mobile number;
• Country and city of residence (for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam);
• Government-issued identity documents submitted for KYC purposes;
• Proof of address documentation;
• Financial information including payment method details associated with deposits and withdrawals;
• Source-of-funds documentation where required under compliance obligations;
• Communications submitted to betpro support, including chat transcripts and email records.

3.2 Information Collected Automatically

When you access the betpro Platform, certain data is collected automatically through technical means, including:

• Internet Protocol (IP) address and approximate geographic location;
• Device type, operating system, browser type and version;
• Session data including login timestamps, pages visited and time spent;
• Wagering history, game activity records and transaction logs;
• Cookie and tracking technology data as described in Section 7.

3.3 Information from Third Parties

betpro may receive supplementary personal information from third parties in limited circumstances, including:

• Identity verification results from accredited KYC service providers;
• Transaction confirmation data from Malaysian Payment Providers including Touch 'n Go eWallet, Maybank, CIMB, DuitNow and FPX;
• Fraud-detection signals from security and risk management partners;
• Self-exclusion register information from recognised responsible gambling bodies.

4. Data Processing

betpro processes your Personal Data for the following purposes:

• Account administration — creating, managing and maintaining your betpro Account, including authentication and security controls.
• Identity verification (KYC) — confirming that you meet the 21+ age requirement and satisfy applicable compliance checks before processing deposits and withdrawals.
• Payment processing — facilitating deposits via Malaysian Payment Providers such as Maybank, CIMB, Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX, and processing eligible withdrawal requests.
• Platform delivery — providing sports betting markets, live casino tables, game content and associated features in a functional and personalised manner.
• Fraud prevention and security — detecting, investigating and preventing fraudulent transactions, account takeover attempts, money laundering and other prohibited activity.
• Regulatory compliance — meeting applicable legal, anti-money laundering, counter-terrorism financing and responsible gambling obligations.
• Customer support — responding to account queries, payment questions, verification requests and complaints.
• Responsible gambling monitoring — identifying patterns of at-risk behaviour and facilitating voluntary self-exclusion and limit-setting tools in accordance with betpro's responsible gambling commitments.
• Service improvement — analysing aggregated usage data to maintain platform performance, identify technical issues and improve the User experience.
• Communications — sending account notifications, transaction confirmations, security alerts and, where consent is given, promotional communications.

5. Legal Basis for Processing

betpro processes Personal Data under the following legal bases, which vary depending on the specific processing activity:

• Contractual necessity — processing required to perform the betpro User Agreement, including account management, payment processing and service delivery.
• Legal obligation — processing required to comply with applicable law, including KYC, anti-money laundering obligations and regulatory reporting requirements.
• Legitimate interests — processing necessary for betpro's legitimate business interests, including fraud prevention, platform security and service improvement, where those interests are not overridden by User rights.
• Consent — processing undertaken on the basis of your freely given, specific and informed consent, including the sending of optional promotional communications. Consent may be withdrawn at any time.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

betpro shares Personal Data with carefully selected third-party service providers who process data on our behalf strictly for the purposes described in this Policy. These may include:

• KYC and identity verification providers;
• Malaysian Payment Providers facilitating deposits and withdrawals including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow and FPX;
• Fraud detection, risk scoring and cybersecurity vendors;
• Cloud infrastructure and data hosting providers;
• Customer support platform operators;
• Game studio and content providers operating within the betpro casino lobby.

All third-party processors are bound by data processing agreements requiring them to protect User data in a manner consistent with this Policy.

6.2 Legal and Regulatory Disclosure

betpro may disclose Personal Data to law enforcement agencies, financial intelligence units, licensing authorities or courts where required by applicable law, a valid court order, or a legally binding demand from a competent authority. In such circumstances betpro will, where legally permissible, notify the affected User.

6.3 No Sale of Personal Data

betpro does not sell, rent or trade Personal Data to third parties for their own marketing purposes. Data is shared only as described in this Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by the betpro Platform. They help the Platform function correctly, remember your preferences and provide betpro with usage analytics. Cookies do not contain your financial data or passwords.

7.2 Types of Cookies Used

• Strictly necessary cookies — essential for the Platform to operate, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your language preference, last-used payment method or account settings to improve your experience.
• Analytics cookies — collect anonymised data about how Users navigate the Platform to help us identify areas for improvement.
• Performance cookies — monitor Platform load times and technical error rates to maintain service reliability.

7.3 Managing Cookies

You may configure your browser settings to block or delete non-essential cookies at any time. Restricting strictly necessary cookies may impair core Platform functionality including login, balance display and cashier access. Refer to your browser's help documentation for cookie management instructions.

8. Data Retention

betpro retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, satisfy legal and regulatory obligations or resolve disputes. In practice:

• Account and identity data is retained for the duration of the Account relationship and for a minimum of five (5) years following account closure, in line with standard compliance requirements.
• Transaction and financial records are retained for a minimum of seven (7) years to satisfy anti-money laundering record-keeping obligations.
• Customer support communications are retained for a period sufficient to resolve the underlying matter and for a reasonable period thereafter.
• Anonymised and aggregated analytics data may be retained indefinitely as it no longer constitutes Personal Data.

Upon the expiry of the applicable retention period, betpro will securely delete or anonymise Personal Data in a manner that prevents recovery or reconstruction.

9. Data Security

betpro implements technical and organisational security measures proportionate to the nature and sensitivity of the Personal Data it processes. These include:

• Transport Layer Security (TLS) encryption for data transmitted between your device and the betpro Platform;
• Encrypted storage for sensitive data including identity documents, payment credentials and authentication tokens;
• Role-based access controls limiting staff access to Personal Data on need-to-know basis;
• Regular security assessments, penetration testing and vulnerability monitoring;
• Incident response protocols for the identification, containment and notification of data security events.

Users share responsibility for Account security. You must maintain a strong, unique password for your betpro Account, keep your credentials confidential, and immediately notify betpro support if you suspect unauthorised access to your Account. betpro will never request your password through any channel.

10. International Data Transfers

betpro may transfer Personal Data to third-party service providers located in countries outside Malaysia. Where such transfers occur, betpro takes steps to ensure that an appropriate level of data protection is maintained, including the use of contractual safeguards and data processing agreements with receiving parties.

By using the betpro Platform, you acknowledge and consent to the transfer of your Personal Data to countries outside Malaysia, subject to the protections described in this Policy.

11. User Rights

Subject to applicable law and verification of identity, betpro Users hold the following rights in relation to their Personal Data. Expand each right below for a plain-language explanation.